Holiday Properties Ilha do Fogo 2

GENERAL TERMS AND CONDITIONS

The following General Terms and Conditions regulate the contractual relationships between the Guest (hereinafter the "Client") and Holidayproperties Ltd (hereinafter the "Company") after the booking and the payment of the accommodation chosen from those available on the webpage www.italianway.house (hereinafter the "Site") directly or indirectly, through any mobile device, by e-mail or by telephone. The following general conditions regulate the terms and conditions of the agreement between the Company and the Client who books and purchases the services through the Site, as well as the temporary rental agreement concluded between the Client and the Company, which acts in the name and on behalf of the owners of the accommodation, and having as its object the chosen accommodation. The client is required to accept these General Terms and Conditions and the specific conditions relating to the stay or individual services (such as duration, price, applicable taxes and existing legislation). The Client is therefore required to thoroughly read the General Terms and Conditions as well as any special conditions applicable to individual services, available on the Site before making a reservation. Making a reservation or purchasing a service offered by the Company, the Client automatically accepts the General Terms and Conditions described here. The General Terms and Conditions may be changed at any time, without any notice, it being understood that such changes will not be applied to orders submitted by the Client before the change.

Reservations
Accessing the online platform www.holidayproperties.online and www.visitcapeverde.online, the Client can view and browse the availability and the real-time prices of the accommodation managed by Holidayproperties Ltd or its Partners. If the chosen accommodation is available for the selected period, in order to conclude and confirm the reservation, the Client will have to pay the amount shown in the order summary by credit card, following the instructions. Upon successful payment, the Company will send the Client a Booking Confirmation e-mail containing the details of the amount paid, the duration of the stay, the number of people staying, including any mandatory or additional extra services. The reservation will not be confirmed until the payment has been successful (according to the procedures regulating the Cancellation Policy) and the Client has received the Booking Confirmation email.

Rates and Payment
The rental for stays of less than 30 nights is indicated in the Order summary which also states the amounts for cleaning and additional services. For stays of less than a month, the total amount includes energy and gas, heating and water consumption. At the time of booking, or before the check-in, according to the deadlines indicated in the “Cancellation policy”, the Client will have already fully paid the amount for the stay for the indicated period by credit card. The Extra Costs refer to the optional services provided by the Company and selected by the Client. Such services will be billed applying a VAT rate of 22% as required by law. The rate does not include the tourist tax which must be paid by cash or credit card at the check-in as provided for by the regulations of the Municipality to which the accommodation responds.

Cancellation policy
The Site provides two types of rates: refundable and non-refundable. Regarding the refundable rate, no amount will be charged at the time of booking. The client will be able to cancel or modify the reservation up to a maximum of a specific number of days before the check-in (the number is indicated in the Cancellation Policy section). Regarding the partially refundable rate, in case of a cancellation after the booking, the client will be charged with the percentage value of the total cost indicated. The total cost of the reservation will be charged only if a cancellation is made beyond the period indicated before the check-in. If the Client does not arrive at the check-in, they will have to pay the total amount of the reservation. Non-refundable rates cannot be changed and, at the time of booking, prepayment of the entire stay is required. In case of a cancellation or modification, the full amount of the stay will be charged. Any request for modification of the booking is subject to approval and availability by Holidayproperties Ltd, or the partner managing the accommodation, and upon communication via email to [email protected], or telephone request to the Company's Booking office. If the Client requires to change the dates of the stay, the number of guests, or to change the accommodation, they will be asked to pay for an additional charge based on the availability and the period of the stay.

Check-in & Check-out rules and information
The client has to confirm the check-in time according to the procedures outlined in the Booking Confirmation email or through communications sent by Holidayproperties Ltd before the arrival. The check-in will take place according to the defined times and in two ways: at the apartment or at the appointed Welcome Point. At the time of check-in, the Client hands in to the Company's personnel in charge the identification documents for each adult and minor who will use the accommodation for identification purposes before the security authorities (State Police). The valid identity documents for such purposes are: identity card or driving license for Italian and EU citizens, and passport for non-EU citizens. Failure to exhibit each guest's identity documents will result in a ban on access to the accommodation. The Client undertakes not to accommodate a number of people greater than the one indicated in the Booking Confirmation. If the Client fails to comply with this obligation, they will have to pay the Company an additional charge per each extra person and a penalty of 100 Euros per day. The Client undertakes to sign - digitally or on paper - the Rental Agreement which will be concluded according to the national existing laws (Legislative Decree 431, 9 December 1998). The contract will be viewed and signed digitally via SMS authorization using a unique OTP (One Time Password) code which will be delivered to the guest's mobile number. Since this is a private device associated with the person, it allows the univocal identification of the signatory. The signature put through an OTP Service is an advanced electronic signature (AES) and has the same legal value as the electronic or handwritten signature. The service is provided by Fractalgarden Srl, which is authorized to manage personal data such as the email and the telephone number for the sole purpose of the service. Signing the contract, the Client accepts the conditions, the accommodation rules and the property regulations. For reservations of stays of less than thirty days, a credit card will be required as a security for any damage that may occur (Postepay, Debit Card or prepaid cards of any kind will not be accepted). If the client does not provide a credit card as a security, a cash deposit will be required which will be returned after verifying that no damage occurred in the apartment. The Client agrees to allow the Company's personnel in charge and/or any appointed third parties, which can be identified upon the Client's request, to access the accommodation in order to carry out any necessary repairs and/or maintenance. Except in cases of emergency, the client will be informed in advance through their contact details. If the client does not respond on time, the Company's personnel in charge will be entitled to access the accommodation. Returning the keys is mandatory according to the procedures that will be communicated at the check-in and according to the availability of the Holidayproperties Ltd personnel.

Security deposit
When provided and explicitly indicated in the "Extra Fee" section of the accommodation detail page on the Site, when the keys are handed in, the Client pays the amount of the security deposit to the person in charge of the check-in. The security deposit required depends on the duration of the stay, the type of accommodation of particular value and/or the presence of animals. The security deposit will be fully returned to the Client at the end of the stay, after the termination of the contract. It remains understood that, in the event of damage caused by the Client to the accommodation, the Company will be entitled to withhold the security deposit. At all times, the Company is entitled to a compensation for any greater damage.

Rerouting
If the Company – due to reasons beyond its control - is unable to admit the Client into the property, or ensure the stay as established in the booking confirmation, it reserves the right to offer the replacement of the accommodation with another of equal or higher quality. Such reasons are, for example, sudden plumbing problems, lack of cleaning by the company in charge, or any other reason that makes it impossible for the Client to stay in the accommodation having their safety ensured. If an accommodation of the same value as the one booked by the Client is not available, the Company will reserve the right to ask for an additional charge to the cost previously paid by the Client.

Accommodation Rules
The Client undertakes to use the accommodation with care, keeping it clean, refraining from any activity that could cause any damage to it and/or any structure belonging to the property and/or its common parts and/or the goods inside. The Client undertakes not to disturb the residents of the property during his entire stay in the accommodation. It is forbidden to use the accommodation for illegal activities. It is forbidden to copy and/or hand in the keys of the Accommodation to third parties and/or to reveal any access codes to third parties. Losing or breaking the keys and/or the lock will entail the reimbursement of the cost of a new lock and 5 new sets of keys. The Client undertakes to observe, for the entire period of the stay, the ordinary precautions and safety measures aimed at preventing the entry of strangers into the Accommodation. It remains understood that in case of non-compliance with this obligation, the Client will be responsible for any damage caused to the Accommodation and/or to the goods inside. Unless the Company expressly provides a written authorization, it is forbidden to the Client to house animals of any species.

No smoking
It is strictly forbidden to smoke inside the Accommodation. In case of any violation, a penalty fee will be charged as indicated in the annex to the Contract.

Waste recycling
To reduce the environmental impact and comply with the existing regulations, the Client is obliged to carry out a correct separation of the waste following the indications of the Municipality to which the accommodation responds, or, where present, those inside the Accommodation. For stays from 1 up to 3 nights, the waste can be left inside the accommodation and will be disposed of by the cleaning company. For stays of 4 nights or more, the Client will have to autonomously deal with the disposal of the waste in the appropriate building premises. For any doubts, the Client is asked to contact the receptionist who checked them in.

Reservations for monthly stays
Any requests to book an accommodation for a period of time exceeding 30 days must be sent by filling in the appropriate form on the Site under the heading "Monthly stays". The Client will be contacted by the Company, which will send a quote and will make its personnel available for any free inspections in one or more apartments. The reservation will be concluded only when the Client will have signed the Rental Agreement. Before that date, no apartment will be blocked or optioned. Rates are non-refundable. At the time of booking, the client will be required to pay in advance the rent for the first month, the security deposit and the initial and final cleaning. The payment can be made by credit card or bank transfer.

Penalties & Liability
In the event of a conduct contrary to the proper management of the property, the Client will have to pay the Company a penalty equal to 200% of the rent indicated in the contract recitals. The Company may also claim the security deposit, without prejudice to the right to compensation for any additional damage suffered. The Company shall never be held responsible for any theft suffered by the Client, whether they occurred by forced entry or tampering at the entrance or in any other way inside the Accommodation. The Client therefore undertakes not to leave their personal belongings unattended inside the Accommodation. The Company shall not be liable to the Client for any suspension and/or disruption of the supply of electricity and/or gas and/or water and/or Internet independent by the Company.

Personal data processing
The Client authorizes the Company to disclose their personal data to third parties in connection with the lease obligations (Legislative Decree 196/2003). For privacy. Any disputes arising out of this assignment shall be subject to the exclusive jurisdiction of the Court of London (UK).

PRIVACY POLICY

The methods for processing personal data that the user decides to provide by browsing the websites www.holidayproperties.online and www.visitcapeverde.online, owned by Holidayproperties Ltd, are described below

The information is provided to users in relation to the rules laid down by EU Regulation 2016/679 and in particular by articles. 12-23 of the same Regulation.

This information is provided solely for the aforementioned sites and not for other sites that can be reached through links.

Holder of the treatment

The owner of the processing of personal data collected through the websites www.holidayproperties.online and www.visitcapeverde.online is Holidayproperties Ltd of Michele Candiotti based in the United Kingdom and VAT number (Utr code) 6011864413. For further information visit www.holidayproperties .online

Affiliation

For information on how the Amazon affiliate program works, please consult the page https://programma-affiliazione.amazon.it/.

Data collected by www.holidayproperties.online and www.visitcapeverde.online

Data collected with the contact form

By filling out the contact form, the user:

communicate your name;
communicate the email address to which you want to be contacted;
write a message to be sent to [email protected]

Purpose of the contact form processing

The name, the email address indicated by the user when filling out the contact form and the information entered by the user in the body of the message are used exclusively to respond to the user's request.

Personal data

Browsing this site

The user voluntarily leaves personal data by entering them in the appropriate forms (for example the one relating to the subscription to the newsletter)
Each individual form provides a mechanism by which the user is informed of the purposes for which the data is collected
The user has the ability to browse the site without releasing any type of personal data by disabling cookies according to the procedure described in the appropriate section.

Data provided voluntarily by the user

The sending by the user of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message.

Browsing data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's computer environment.

These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this possibility, the data on web contacts do not currently persist for more than seven days.

The site uses Google Analytics in anonymized form which is used to monitor traffic on the site for statistical purposes only. With this system, the IP address is anonymized, i.e. the last part of it is not shown, so it is not possible to associate it with the user's identity. The data collected by Google Analytics are stored on its servers located outside the EU. These data could be disclosed to third parties if required by law or in the case of third parties who process the data on its behalf.

Cookies

This site uses profiling cookies

The user who browses the site can decide to disable cookies in the manner described in the Cookie Policy section

Profiling and direct marketing

This means that based on the activity that the individual user carries out within this site, information relating to the preferences expressed on the site, such as remarketing, personal interests and navigation data, is sent to the same.

The user has the option not to be profiled, by deactivating cookies according to the procedure described in the cookie section (put links) and has the right to object to profiling at any time pursuant to art. 21 of the Regulation.

The interested party has the right to obtain from the data controller:

the correction of the data, if they are not correct
the cancellation of their personal data.

To exercise this right, you can send a written request to [email protected]

The data controller will, without delay, in full compliance with art. 17 of the European Regulation to the requested cancellation.

Right to limit the processing

The interested party has the right to obtain from the data controller the limitation of the processing itself in the following cases:

the data subject disputes the accuracy of their data: for the time necessary for the data controller to verify its accuracy;
unlawful processing: the interested party opposes the cancellation and requests that its use be limited;
the interested party opposes the processing pursuant to art. 21 paragraph 1 pending verification of the possible prevalence of the legitimate reasons of the data controller with respect to those of the interested party.

Holidayproperties Ltd specifies that:

The processing of personal data takes place exclusively with the release of the user's consent, solely for the purposes specified from time to time at the time of the collection of personal data. If the interested party believes he is exercising the right to limit the processing, he can send a written request to [email protected]

Right to lodge a complaint

The interested party has the right to lodge a complaint with the supervisory authority.

Disclaimer

Access, consultation and use of the pages of this website (hereinafter the "Site") imply the acceptance, by the user (hereinafter the "User"), of the contents of this Disclaimer.

The current site ensures that the information contained on the Site meets the requirements of reliability, correctness, accuracy, completeness and topicality. In any case, the current site does not assume and therefore declines any and all responsibility for any errors, inaccuracies, deficiencies and omissions found in the published contents, deriving from clerical errors or misprints, data imputation, formatting or scanning. The same considerations also apply to the contents, accepted on the site,

The contents of this Site are for information purposes only

All other images / photos / drawings are inserted in the form of news and belong where mentioned to their respective owners. If the images are covered by copyright by mistake, they will be modified and removed promptly.

Purpose of the processing

Personal data collected through the websites www.holidayproperties.online and www.visitcapeverde.online are used for:

Send the newsletter
Profiling and marketing campaigns

Recipients of personal data

The personal data collected by Holidayproperties Ltd may be processed by subjects involved in the organization of the site (such as administrative, commercial, marketing, legal, system administrators) or by external personnel (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) from time to time appointed, if necessary, as Data Processors pursuant to art. 4 n.8) GDPR which defines as "data controller" the natural or legal person, public authority, service or other body that processes personal data on behalf of the data controller.

In any case, each user can always ask the Data Controller for an updated list of Data Processors in the manner set out in the point relating to the user's rights.

With the exception of the cases just indicated, the user's personal data are not disclosed to third parties and outside the reality of Holidayproperties Ltd and collaborators except:

- the user has given his express consent to the communication;

- the communication is necessary to provide the service or product requested by the user;

- the communication is necessary in reference to third parties who work for Holidayproperties Ltd to provide the service or product requested by the user. (in this case only the data essential for the provision of the service or the supply of the product will be communicated and they are prohibited from using the same data for different purposes).

- is required by law.

Retention period

Personal data will be processed and stored for the time strictly necessary for the realization of the purpose for which they were collected.

In particular:

-Newsletter: the data will be processed for sending newsletters. This means that they will be processed until the moment they decide to stop the information activity by sending newsletters.

- Analytics data: the data provided anonymously by Google Analytics will be kept for a period of 26 months

Right of access

The interested party has the right to ask the Data Controller whether personal data concerning him is being processed and, if so, to obtain access to them and the following information:

The purposes of the processing;
the categories of data in question;
the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular if they are recipients of third countries or international organizations;
when possible, the retention period of the personal data provided or, if not possible, the criteria used to determine this period;
the existence of the data subject's right to ask the data controller to rectify or delete personal data or limit the processing of personal data concerning him or to oppose their processing;
the right to lodge a complaint with a supervisory authority;
if the data are not collected from the data subject, all available information on their origin;
the existence of an automated decision-making process, including the profiling referred to in Article 22, paragraphs 1 and 4, and, at least in such cases, significant information on the logic used, as well as the importance and expected consequences of such processing for the 'interested.

If personal data are transferred to a third country or to an international organization, the interested party has the right to be informed of the existence of adequate guarantees pursuant to Article 46 relating to the transfer.

Holidayproperties Ltd specifies that:

Does not disclose users' personal data to international organizations or third countries;
The interested party has the possibility at any time to request the correction or cancellation of their personal data in the manner indicated on this page
Personal data is not collected with fully automated procedures, but the consent of the user who enters their data in the forms provided on the site is always required.

Right to erasure and right to rectification

The interested party has the right to obtain from the data controller:

the correction of the data, if they are not correct
the cancellation of their personal data.

To exercise this right, you can send a written request to [email protected]

The data controller will, without delay, in full compliance with art. 17 of the European Regulation to the requested cancellation.

Right to limit the processing

The interested party has the right to obtain from the data controller the limitation of the processing itself in the following cases:

the data subject disputes the accuracy of their data: for the time necessary for the data controller to verify its accuracy;
unlawful processing: the interested party opposes the cancellation and requests that its use be limited;
the interested party opposes the processing pursuant to art. 21 paragraph 1 pending verification of the possible prevalence of the legitimate reasons of the data controller with respect to those of the interested party.

Holidayproperties Ltd specifies that:

The processing of personal data takes place exclusively with the release of the user's consent, solely for the purposes specified from time to time at the time of the collection of personal data. If the interested party believes he is exercising the right to limit the processing, he can send a written request to [email protected]

Right to lodge a complaint

The interested party has the right to lodge a complaint with the supervisory authority.

Disclaimer

Access, consultation and use of the pages of this website (hereinafter the "Site") imply the acceptance, by the user (hereinafter the "User"), of the contents of this Disclaimer.

The current site ensures that the information contained on the Site meets the requirements of reliability, correctness, accuracy, completeness and topicality. In any case, the current site does not assume and therefore declines any and all responsibility for any errors, inaccuracies, deficiencies and omissions found in the published contents, deriving from clerical errors or misprints, data imputation, formatting or scanning. The same considerations also apply to the contents, accepted on the site,

The contents of this Site are for information purposes only

All other images / photos / drawings are inserted in the form of news and belong where mentioned to their respective owners. If the images are covered by copyright by mistake, they will be modified and removed promptly.